Publication

Human acceptance in the human-robot interaction scenario for last-mile goods delivery

Conference Article

Conference

IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)

Edition

2023

Pages

33-39

Doc link

https://doi.org/10.1109/ARSO56563.2023.10187432

File

Download the digital copy of the doc pdf document

Abstract

The introduction of robotic technology in an existing scenario must be analyzed from the point of view of all the human roles involved in that scenario. In the case of dealing with urban public space, the analysis must consider a large group of citizens who carry out different activities on it. The purpose of this article is to analyze the human roles and the human acceptance when the robotic technology is introduced in the last mile distribution of goods in urban areas. In this work, we start with the description of the Human-Robot Interaction (HRI) scenario for last mile goods delivery, we describe the human roles and we propose a set of relevant indicators to evaluate the human acceptance for this task. Finally, we evaluate the human acceptance through qualitative interviews and quantitative surveys. The study has been done for the peer end-users and bystanders human roles and around 100 people participated.

Categories

social aspects of automation.

Author keywords

Social robotics, robotic services,

Scientific reference

A.M. Puig-Pey, J.L. Zamora, B. Amante, J. Moreno, A. Garrell Zulueta, A. Grau, Y. Bolea, A. Santamaria-Navarro and A. Sanfeliu. Human acceptance in the human-robot interaction scenario for last-mile goods delivery, 2023 IEEE International Conference on Advanced Robotics and Its Social Impacts, 2023, Berlin, Germany, pp. 33-39.